{"id":1957,"date":"2020-10-30T16:30:03","date_gmt":"2020-10-30T07:30:03","guid":{"rendered":"https:\/\/kuis.kandagaigo.ac.jp\/relayjournal\/?page_id=1957"},"modified":"2021-02-26T11:12:18","modified_gmt":"2021-02-26T02:12:18","slug":"buschner","status":"publish","type":"page","link":"https:\/\/kuis.kandagaigo.ac.jp\/relayjournal\/issues\/sep20\/buschner\/","title":{"rendered":"Simple Questions and Positivity: Analysis and Reflection of a Formative Advising Session"},"content":{"rendered":"

Bryan Buschner, Pennsylvania State University<\/strong><\/p>\n

Buschner, B. (2020).\u00a0Simple questions and positivity: Analysis and reflection of a formative advising session. Relay Journal, 3<\/em>(2), 231-242.\u00a0https:\/\/doi.org\/10.37237\/relay\/030209<\/a><\/p>\n

[Download paginated PDF version<\/a>]<\/p>\n

*This page reflects the original version of this document. Please see PDF for most recent and updated version.<\/span><\/p>\n

Abstract<\/p>\n

This manuscript was a reflection on a single advising session with a Japanese university student, following the conclusion of an advisor training course. It combined a reflective practice approach (Sch\u00f6n, 1987) with elements of discourse analysis (Strauss & Feiz, 2014) to better understand the choices I (the advisor) made during the session. Originating as an assignment aimed at personal development, the reflection encouraged introspection on the events of the session. Analysis of the discourse offered further insight, resulting in a focus on three strategies that were used extensively and emerged as valuable on my road to becoming a better advisor: (1) use of questions, (2) use of metaview and linking strategies, and (3) use of positive reframing (Kato & Mynard, 2016). While investigation identified benefits from, and appreciation of, a focus on positive reframing, it also suggested that questions could have been used more effectively. More precisely, use of questions as a strategy might have been improved with a focus on more powerful questions. The reflection concludes with a discussion of insights gained from analysis and addresses some specific questions asked by advisor trainers for personal development. Finally, I offer some suggestions for my own professional development and future research.<\/p>\n

Keywords<\/em><\/strong>:<\/strong>\u00a0discourse analysis, reflective practice, language advising<\/em><\/p>\n

 <\/p>\n

It has been my experience as a researcher in the last few years that analysis of any advising session is interesting.\u00a0 Analysis of my first advising session with a university student was no exception \u2013 an intricate web of in-situ actions and decisions as advisor and student co-constructed a path to better English language study. As part of an adviser training certificate course, I was assigned the task of conducting an advising session and then reflecting on the interaction. This paper is a reflection and analysis of that session. To better understand the interaction in the session, I employed a discourse analytic approach (Strauss & Feiz, 2014; Gee, 2018) to analyze the language used.\u00a0 To give both structure and clarity to the reflection, I drew on strategies of reflective practice (Sch\u00f6n, 1987) and professional development questions.\u00a0 The professional development questions set the stage by prompting an initial reflection, completed within hours of the advising session. Later the results of the reflection were more deeply analyzed, focused through the lens of a more detached discourse analysis.\u00a0 Thus, this manuscript is a combination of discourse analysis and direct self-reflection.<\/p>\n

This focus on discourse analysis is something of a safe place for me as an academic writer.\u00a0 I am a PhD student in applied linguistics and much of my work is discourse analysis of one sort or another.\u00a0 Although I have interests in a number of different sub-disciplines and theories (sociocultural theory, conceptual metaphor theory, English for specific purposes, just to name a few) discourse analysis of language advising is a major area of study.\u00a0 As a result, I felt most comfortable incorporating the more detached role of analyst to that of the reflective student.\u00a0 The tone of the essay too, is a combination of genres \u2013 more personal for self-reflection, more detached for analysis.\u00a0 This reflection is generally organized like many research articles: introduction, brief background and discussion of methods, data, then results and discussion.\u00a0 The concluding section directly addresses reflection questions asked by my advisor trainers, answering them in light of insights gained from analysis.<\/p>\n

Preparation for the Session<\/strong><\/p>\n

Following the direction of advisor trainers, I prepared for the advising session by deciding on what aspects of advising, and what strategies, I wanted to focus on during the session.\u00a0 I chose to focus on the aspect of positivity – something that attracted me to language advising from the beginning.\u00a0 I decided that I would bring to the session as much positive energy as possible, and that I would actively try to reframe situations, conclusions and difficulties in a positive light.\u00a0 I did not write out a script or prepare points, instead just jotting down a note on paper to \u201ckeep it positive!\u201d\u00a0 Further preparation for the advising session included a review of information provided by the student about her goals for the session, and the uploading of a digital copy of the Wheel of Language Learning worksheet (Kato and Mynard, 2016 p.42).<\/p>\n

Participant<\/strong><\/p>\n

The data for this analysis were collected from a single advising session that was conducted with a volunteer undergraduate student at small Japanese university.\u00a0 This advising session was arranged by an advisor trainer and the student was chosen by that advisor trainer. I am unclear on the exact details of her connection to the advisor training program but am aware that she has acted in a similar role in the past.\u00a0 To protect her anonymity, I did not ask for additional information beyond what I was given.\u00a0 I had no prior contact with the student before the beginning of the session and was unlikely to ever meet her again after the advising session finished.\u00a0 The student, Rika (a pseudonym) was interested in language advising and had some experience as an advisee as well as some understanding of the advising process beyond that of the average student.\u00a0 Her goals for the session were to review her performance in language classes during the previous semester and discuss time management.\u00a0 Beyond this I was given no additional information about Rika.<\/p>\n

Data<\/strong><\/p>\n

The session was conducted online via Zoom and lasted for just over 30 minutes.\u00a0 The session was video-recorded and then transcribed.\u00a0 The transcription was analyzed for advising strategies then data were collected and organized into themes.\u00a0 Specifically, data were coded according to the 16 advising strategies suggested by Kato and Mynard (2016). Emergent from the data were several themes, including \u2013 (a) advisor\u2019s use of questions, (b) use of metaview and linking strategies and (c) advisor\u2019s use of positive reframing.\u00a0 Additional themes (advisor\u2019s use of time, difficulties in virtual workspaces, balance of student and advisor talk time etc.) were identified but will not be addressed here.<\/p>\n

Data were coded for each of the 16 advising strategies: Repeating, Mirroring, Restating, Summarizing, Positive Feedback, Empathy, Complimenting, Metaview\/Linking, Metaphor, Powerful Questions, Intuiting, Challenging, Confronting, Sharing, Accountability, and Silence.\u00a0\u00a0 During coding it became clear that extant categories needed slight modification to match the data more closely.\u00a0 Thus, the strategy of \u2018Powerful Questions\u2019 was expanded to a range of question types set on a continuum of least to most powerful.\u00a0 This follows a simplified version of Vogt, Brown and Isaacs\u2019s model (2003) which also inspired Kato and Mynard (2016).\u00a0 The new set of five classifications became: simple questions (yes\/no and short answer), what questions, how questions, why questions and powerful questions.\u00a0 Structurally, powerful questions consisted of \u2018why\u2019 and \u2018how\u2019 questions but needed to be separated from other \u2018why\u2019 and \u2018how\u2019 questions because of the ways they were approached by the advisor and the answers they elicited from the student. The answers to these \u2018most powerful questions\u2019 required expanded answers, personal reflection and insight.\u00a0 One additional change was made to Kato and Maynard\u2019s list of advising strategies, namely that of \u2018Positive Feedback.\u2019\u00a0 The idea of feedback was broadened to \u2018Positive Reframing\u2019 to address all manner of approaches to positivity beyond that of feedback. To be clear, I am using \u201cfeedback\u201d as defined in Initiation, Response, Feedback\/Evaluation (IRF\/IRE) interactions (Sinclair & Coulthard, 1975; Mehan, 1979).<\/p>\n

Table 1.
\nUse of Advising Strategies<\/em><\/p>\n\n\n\n\n\n\n
Repeating \u2013 8<\/td>\nPositive Reframe \u2013 10<\/td>\nMetaphor -1<\/td>\nConfronting \u2013 0<\/td>\n<\/tr>\n
Mirroring -1<\/td>\nEmpathy \u2013 12<\/td>\nQuestions – *105<\/td>\nSharing – 2<\/td>\n<\/tr>\n
Restating \u2013 16<\/td>\nComplimenting -7<\/td>\nIntuiting – 4<\/td>\nAccountability \u2013 0<\/td>\n<\/tr>\n
Summarizing – 10<\/td>\nMeta\/ Linking – 19<\/td>\nChallenging – 1<\/td>\nSilence – *<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n

 <\/p>\n

Table 1 shows the number of times each strategy was used during the session with Rika.\u00a0 The most commonly used strategies were: metaview\/ linking (19), restating (16), empathy (12), summary (10) and positive reframing (10), with repeating (8) and compliment (7) close behind.\u00a0 Mirroring, metaphor and challenging were only used a single time, and confronting and accountability were not used at all.<\/p>\n

As mentioned above, the \u2018Powerful Questions\u2019 category was expanded to a continuum that contains five separate classifications which were coded separately: simple questions (77), what questions (18), how questions (3), why questions (3) and powerful questions (4).\u00a0 The category of \u2018simple questions\u2019 contained yes\/no questions as well as the \u201cWh\u201d questions: which, who, when and where.\u00a0 This condensed category was created due to the similarity in responses, as each consisted of either a single word or a single piece of information as an answer. (see Examples A and B in appendix)<\/p>\n

Silence was not coded (marked in Table 1 with an asterisk) as the category was difficult both to quantify and to consistently identify in strategic use in the transcript.\u00a0 This is a fascinating advising strategy and is area I wish to investigate further at another time.\u00a0 Reflecting on my use of silence, I did actively attempt to make use of it as a tool.\u00a0 I purposely gave Rika more than enough time to answer questions or expand on thoughts.\u00a0 I did this to allow more thinking time, to avoid providing answers where deeper thought would happen naturally and to push her to expand when and where she was able.\u00a0 Investigation of the usage and value of silence in this session is something that I would like to return to in the future.<\/p>\n

Results and Discussion<\/strong><\/p>\n

Several themes of advisor behavior emerged from the data.\u00a0 Here I will briefly address three themes: use of questions, use of positive reframing, and use of metaview and linking.<\/p>\n

Use of questions <\/em><\/strong><\/p>\n

Even a cursory analysis reveals an extensive use of questions over the course of this session.\u00a0 In 155 advisor turns (roughly counted via the transcription) I asked 105 questions.\u00a0 Of the questions 77 (73%) were simple questions that were answered with a yes or no, or a single phrase that required minimal expansion.\u00a0 The aim of my questions appears to have been the collection of specific information.\u00a0 The questions were aimed at clearing up ambiguities or to establish a foundation of understanding between myself and Rika; creating a set of \u2018known\u2019 information from which we could both interact in the moment.\u00a0 For this purpose, simple questions seemed a good choice.<\/p>\n

However, short answers to simple questions offered little in terms of thoughtful responses.\u00a0 Few of Rika\u2019s answers lead to significant insight or added information beyond what was asked.\u00a0 Reflecting on why I took this approach of asking many simple questions \u2013 I believe that I had hoped to \u201cpin down\u201d certain aspects of Rika\u2019s study habits to identify problems or areas of interest.\u00a0 Once those were established, I believed that we could discuss them more generally.\u00a0 However, instead of going to plan, her responses did not set any clear space for discussion of problem areas (see Example B in appendix).\u00a0 Alternatively, a few of her more unexpected responses did suggest expansion but into new topic areas that felt tangential to the goals of the session.<\/p>\n

By contrast, the 28 questions from the other categories (what, how, why and powerful questions) lead to more thoughtful, extended responses (see Example C in appendix).\u00a0 Although I have been aware of the strengths and weaknesses of these different question types for years, I seem to have fallen prey to the novice mistake of focusing on simple, low yield, questions.\u00a0 Reflecting on it later, it seemed quite possible that a greater number of \u201cmore powerful\u201d questions could have opened-up conversation and allowed Rika to contribute more as well as take more from the experience.<\/p>\n

Positivity<\/em><\/strong><\/p>\n

As mentioned above, the category of positive feedback was expanded beyond \u2018feedback\u2019 to positive reframing.\u00a0 Although this phenomenon appeared in several guises, the most prominent form of positive reframing was that of highlighting positive aspects of Rika\u2019s \u201cproblems\u201d (see examples D and E in appendix).\u00a0 In this way I attempted to actively change Rika\u2019s perception of events and circumstances \u2013 making lemons into lemonade, if you will.<\/p>\n

As positivity was a focus of mine entering the session, only 10 instances of its use may seem like a small number.\u00a0 Indeed, compared to the use of questions or repetition and rephrasing, it is.\u00a0 However, I decided that not every comment or response needed to be overly positive.\u00a0 Instead my focus was on taking what I learned and applying a positive spin to larger issues \u2013 the main issue being that Rika was unhappy with her lack of free time for activities beyond schoolwork.\u00a0 To this end it seems that positive reframing, compliments, empathy and sharing of personal stories contributed to the following interaction at the conclusion of the session:<\/p>\n

Advisor: So do you have any questions for me?<\/p>\n

Student: I don\u2019t have questions.\u00a0 I understand what I can do.<\/p>\n

Advisor: Ok, well I don\u2019t know if I really helped you organize your time.\u00a0 It sounds like you\u2019re very good at organizing your time.<\/p>\n

Student: Yes, I can find the positive things<\/p>\n

Rika\u2019s response and statement about being able to \u201cfind the positive things\u201d is not connected to any explicit interaction earlier in the dialogue about positivity or being positive.\u00a0 In fact, the word positive was never used nor was the idea of \u201cfinding\u201d fun or positive things.\u00a0 This surprising statement from her suggests that my attempts to refocus her attention to the positive did not go unnoticed.<\/p>\n

Metaview<\/em><\/strong><\/p>\n

A surprising number of my questions and comments were aimed at focusing Rika\u2019s attention to how her actions, choices and activities fit into a larger picture of her life.\u00a0 From the beginning of the session I aimed to get her to illustrate her life and schedule holistically.\u00a0 However, as the session changed from a focus on schedules to a focus on plans for the future, these metaview and linking strategies became a way of juxtaposing happy thoughts and plans, like a trip to Disneyland, against the hard work of the semester and her worries about finding a job (see example F in appendix).<\/p>\n

Reflection<\/strong><\/p>\n

As a post-session reflection, I considered questions given to me by an advisor trainer: (1) How did the tools used in the session facilitate the dialogue? (2) What was the turning point of the session? (3) What was learned from the session?\u00a0 I addressed these questions directly after the conclusion of the session and prior to data analysis.\u00a0 The answers below are an expansion on my original answers, which have been considered in light of the analysis.<\/p>\n

To begin with, I did not use any advising tools, such as worksheets or activities (like the scheduling worksheet or writing a letter to one\u2019s future self).\u00a0 Despite preparing a scan of the Wheel of Language Learning (WLL), I did not use it.\u00a0 I did not begin with the WLL because the conversation began naturally and seemed to flow easily from introductions into the first topic.\u00a0 The situation did not seem conducive to a sudden switch-up to the use of a worksheet.\u00a0 As the session progressed, I did consider stopping to use the WLL.\u00a0 However, each time I considered using it, I decided against it.<\/p>\n

In retrospect, it seems like the WLL worksheet could have been useful in several ways.\u00a0 After hearing Rika\u2019s explanations, it might have offered a new angle for her to visualize and express her feelings and conclusions about study. Perhaps the WLL or another tool would have opened a new door by offering a different perspective or enticing Rika to re-envision her perspective.\u00a0 In addition, the use of a worksheet of any type may have simply helped me stay on topic when conversation began to shift.\u00a0 There were points in the flow of conversation that I wish were clearly connected to the main topic of schedules, study and free time.\u00a0 In those instances, I choose to ask more questions which eventually allowed us to move to new ground and make the connection back.\u00a0 Unfortunately, this was not without what felt like wasted time and what appears (in the transcript) as a tangent.\u00a0 In this single session I felt pressured to accomplish a lot, knowing that I would not have a chance to meet Rika again.\u00a0 An activity or worksheet about planning, conceptualizations or even just simple feelings, might have opened a new approach and allowed better use of time.<\/p>\n

These tangential sections offer a nice transition to question two, about the \u201cturning point\u201d in the session.\u00a0 I believe a turning point in the session occurred when we moved away from the review of Rika\u2019s semester classes to enjoyable things outside of schoolwork.\u00a0 I wanted to gain more information about how she spent her free time.\u00a0 This was part of my broad plan to reframe things as positive, but it put me in a position where I suddenly needed information about things we had not discussed.\u00a0 Unfortunately, this topical shift did not happen seamlessly, and conversation bogged down in places where I asked banks of simple questions and got one phrase responses.\u00a0 The end result was successful to some degree, as I was able to gain information that I needed to juxtapose positive things with her hard work. But it came at the cost of fighting for the answers.\u00a0 In retrospect, I wonder if asking Rika to draw or find a picture of \u201ca pleasant day\u201d or asking her to describe a great day might have been more successful.\u00a0 The ideas of using pictures or descriptions were strategies discussed during the advisor training course and are supported by worksheets that could have been helpful. Moving forward, I would like to have several tools readily available for use during a session.<\/p>\n

The experience as a whole \u2013 the session, the reflection, the analysis and the writing of this manuscript \u2013 has been an enlightening experience.\u00a0 Addressing the third question of what I had learned, these exercises encouraged me to think about many things including: use of time, use of positive reframing, student vs. advisor talk time, meditation, use of questions, how to pick up dying topics of conversation, and difficulties in holding advisees accountable.\u00a0 The topics were many and varied and now each begs for more investigation.\u00a0 Perhaps the real lesson from this is that I have received a taste of how much more I would like to learn about so many elements of advising.<\/p>\n

From deeper analysis, I learned the most about my use of questions and my potential influence on student\u2019s positivity.\u00a0 What emerged, in terms of question use, was unexpected and informative.\u00a0 Though I had examined and reflected on the use of questions in the past, this advising experience suggests a reevaluation.\u00a0 It seems that I may have become a touch rusty in making the best use of questions.\u00a0 In my next advising session, I plan to focus on what types of questions I use and to carefully consider the reasons why I use them.\u00a0 Future research into questions types, and how they resonate, might be especially interesting if conducted across a wide range of levels (both in language skill and in level of autonomy).<\/p>\n

In contrast to the use of questions in my advising session with Rika, I felt that the use of positive reframing was a great success.\u00a0 This is something that I intended to focus on from the beginning and plan to pursue again in the future.\u00a0 As discussed above, I do not believe that I needed to enact a greater amount of positive reframing.\u00a0 Instead, I would like to peruse a means of enacting better positive reframing.\u00a0 Perhaps there is a way in which I can be more effective.\u00a0 Before my next session I would like to see how others bring positivity to the advising session and hope to learn from their choices.\u00a0 This may also offer an interesting direction for experimental research, perhaps informed by studies in counseling, an area I would like to learn more about.\u00a0 Alternatively, discourse analysis and reflection might be enhanced by areas close to applied linguistics like sociocultural theory (Lantolf & Poehner, 2014) or conceptual metaphor theory (Dancygier & Sweetser, 2014).<\/p>\n

Conclusion<\/strong><\/p>\n

This analysis and reflection was an important step on my path to becoming a better advisor.\u00a0 Careful reflection of the decisions made, and student reactions, highlighted the effectiveness of some of my approaches and the ineffectiveness of others.\u00a0 I will not always have the questions of advisor trainers to direct me.\u00a0 However, my work now through conducting sessions and reflection should help to support my own autonomy in the same way I hope to support language learning autonomy in students.\u00a0 Kato and Mynard (2016) offer a learning trajectory for advisors, of which the third step is \u201cBecoming Aware: Know yourself as an advisor\u201d (p.17).\u00a0 I think that the process of reflection and analysis described here has helped shift me closer to that step \u2013 closer to knowing myself as an advisor.<\/p>\n

Returning to the beginning, I stated that every analysis of an advising session has been interesting.\u00a0 It has been and continues to be.\u00a0 My entry point into world of language advising is the less common route of researcher first and practitioner second.\u00a0 Though I have surely missed out on some experiences as a result, it has guided me to engage tools like discourse analysis and encouraged me to try to keep a broad view. As I learn more about advising and begin to take on the role of the advisor, I hope that I can not only help students in sessions, co-constructing their paths to learning, but also aid the field in untangling the webbing of this complex and unique environment.<\/p>\n

References<\/strong><\/p>\n

Dancygier, B., & Sweetser, E. (2014). Figurative language<\/em>. New York, NY: Cambridge University Press.<\/p>\n

Gee, J. P. (2018). Introducing discourse analysis: From grammar to society<\/em>. New York, NY: Routledge.<\/p>\n

Kato, S., & Mynard, J. (2016). Reflective dialogue: Advising in language learning<\/em>. New York, NY: Routledge.<\/p>\n

Lantolf, J. P., & Poehner, M. E. (2014). Sociocultural theory and the pedagogical imperative in L2 education: Vygotskian praxis and the research\/practice divide.<\/em> New York, NY: Routledge.<\/p>\n

Mehan, H. (1979). Learning lessons: Social organization in the classroom<\/em>.\u00a0 Cambridge, MA: Harvard University Press.<\/p>\n

Sch\u00f6n, D. A. (1987). Educating the reflective practitioner<\/em>. San Francisco, CA: Jossey-Bass.<\/p>\n

Sinclair, J. M., & Coulthard, M. (1975). Towards and analysis of discourse: The English used by teachers and pupils<\/em>.\u00a0 London, UK: Oxford University Press.<\/p>\n

Strauss, S., & Feiz, P. (2014). Discourse analysis: Putting our worlds into words. <\/em>New York, NY: Routledge.<\/p>\n

Vogt, E. E., Brown, J., and Isaacs, D. (2003). The art of powerful questions: Catalyzing, insight, innovation and action<\/em>. Mill Valley, CA: Whole Systems Associates.<\/p>\n

\u00a0[<\/strong>Appendices<\/a>]<\/b><\/p>\n

 <\/p>\n","protected":false},"excerpt":{"rendered":"

Bryan Buschner, Pennsylvania State University Buschner, B. (2020).\u00a0Simple questions and positivity: Analysis and reflection of a formative advising session. Relay Journal, 3(2), 231-242.\u00a0https:\/\/doi.org\/10.37237\/relay\/030209 [Download paginated PDF version] *This page reflects the original version of this document. Please see PDF for most recent and updated version. Abstract This manuscript was a reflection on a single advising … Continue reading “Simple Questions and Positivity: Analysis and Reflection of a Formative Advising Session”<\/span><\/a><\/p>\n","protected":false},"author":6,"featured_media":0,"parent":1892,"menu_order":0,"comment_status":"open","ping_status":"closed","template":"","meta":[],"_links":{"self":[{"href":"https:\/\/kuis.kandagaigo.ac.jp\/relayjournal\/wp-json\/wp\/v2\/pages\/1957"}],"collection":[{"href":"https:\/\/kuis.kandagaigo.ac.jp\/relayjournal\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/kuis.kandagaigo.ac.jp\/relayjournal\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/kuis.kandagaigo.ac.jp\/relayjournal\/wp-json\/wp\/v2\/users\/6"}],"replies":[{"embeddable":true,"href":"https:\/\/kuis.kandagaigo.ac.jp\/relayjournal\/wp-json\/wp\/v2\/comments?post=1957"}],"version-history":[{"count":5,"href":"https:\/\/kuis.kandagaigo.ac.jp\/relayjournal\/wp-json\/wp\/v2\/pages\/1957\/revisions"}],"predecessor-version":[{"id":2057,"href":"https:\/\/kuis.kandagaigo.ac.jp\/relayjournal\/wp-json\/wp\/v2\/pages\/1957\/revisions\/2057"}],"up":[{"embeddable":true,"href":"https:\/\/kuis.kandagaigo.ac.jp\/relayjournal\/wp-json\/wp\/v2\/pages\/1892"}],"wp:attachment":[{"href":"https:\/\/kuis.kandagaigo.ac.jp\/relayjournal\/wp-json\/wp\/v2\/media?parent=1957"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}